e-Con Solutions Support

Need support for e-Con?


If you encounter any technical issues with your e-Con solution, several support options are available to provide the help you need.
  • First, make sure you've installed the latest fix on your e-Con version. Please refer to article How to install an e-Con update or fix for more information about installing fixes. 
  • Second, you can search our knowledge base for quick answers to your questions and technical help. We’ll continuously add new articles for frequently asked questions. 
  • If you’re looking for information about implementing, maintain, and modeling e-Con, e-Conpedia is a rich source of information. e-Conpedia includes all information in the e-Con modeling guide, along with a glossary, a search function, and practical “how to” tips. We’ve grouped information by topics so that you can quickly find what you need.
  • If we haven't already created an article fitting your request, we will provide assisted support.  Make sure you enter a relevant subject - which will automatically search our Knowledge Base, and include a detailed reproducible scenario - that'll help us help you a lot quicker! 

    Click here to see an example ticket
If we cannot handle your request within a few minutes, or your request is not considered high severity, you will receive assistance the next Monday during our Support team’s working hours (08:30 till 17:00 CET). Please refer to our support procedure for more information.

For more information regarding e-Con’s Product Life Cycle, please refer to this page.

Knowledge Base

  1. e-Con installation 

    1. Issues around installing the e-Con NAV integration
    2. WebHost failed to process a request.
    3. Rules are executed only once
    4. How to find the web service URL for NAV 2009?
    5. Accidently Reinstall e-Con
  2. Other issues 

    1. Script errors due compatability browser view
    2. RunAsChild pop up window not working
    3. Memory usage by SQL Server
    4. Not allowed to write in event viewer
  3. Report Processing 

    1. How to update Report Processing (e-Con 2012 R3)
    2. Change time out duration for report generation
    3. Reduce memory usage (RAM memory) for e-Con report processing
    4. How to change currency symbol settings
  4. Updates & fixes 

    1. What's new in the e-Con 2012R3 cumulative fix
    2. What's new in the e-Con 2012R2 cumulative fix
    3. What's in the e-Con 2012R2 NAV 2013 fix
    4. What's in the e-Con 2012R2 NAV 2009 fix
  5. e-Con Studio Model Tips 

    1. Display a property in a column
    2. Not all retrieved options are displayed in combobox
    3. How to show a set of options in a matrix
  6. e-Con Studio Issues 

    1. Timeout Internet Explorer after building a model
    2. Wizards don't work in a modeler shortcut
    3. Omit the cache (temporarily)
    4. msxml6: Access is denied
    5. Solve error 'Undefined function'
  7. Rules 

    1. Loop through options
    2. Videoplayer
    3. Unique string - GUID
    4. Find a rule with an exception
  8. HTML5 

    1. Set cache timeout (HTML5)
    2. HTML5 (or IIS) interface can only be approached on the e-Con server or you get a Windows Logon form
    3. HTML5 on another port
    4. Not possible to select items in configuration browser or to execute a rule more than once
    5. Mobile and touch modus
  9. Silverlight 

    1. Cache timeout (Silverlight)
    2. SLService.svc issues
    3. Silverlight caching in Internet Explorer
  10. MS Dynamics AX integration 

    1. Use numberseries in AX2012
    2. Tracing in AX2012
    3. Tracing in AX2009
    4. Tracing in AX 3.0 / 4.0
    5. AX Configuration window doesn't close after processing
  11. MS Dynamics NAV integration 

    1. Tracing in NAV 2013
    2. Tracing in NAV 2009
    3. Thread timeout
    4. Unsupported 16-bit Application error
    5. Working of the NAV Application server (NAS) for e-Con
  12. DMI 

    1. Diagnostics and Maintenance of Installations - DMI
    2. Modeler client
    3. DMI Installation error
    4. How to install an e-Con update or fix
  13. All articles 

    1. Set cache timeout (HTML5)
    2. Loop through options
    3. Cache timeout (Silverlight)
    4. Tracing in NAV 2013
    5. Display a property in a column
    78 articles 

Feedback and Knowledge Base