Second, you can search our knowledge base for quick answers to your questions and technical help. We’ll continuously add new articles for frequently asked questions.
If you’re looking for information about implementing, maintain, and modeling e-Con, e-Conpedia is a rich source of information. e-Conpedia includes all information in the e-Con modeling guide, along with a glossary, a search function, and practical “how to” tips. We’ve grouped information by topics so that you can quickly find what you need.
If we haven't already created an article fitting your request, we will provide assisted support. Make sure you enter a relevant subject - which will automatically search our Knowledge Base, and include a detailed reproducible scenario - that'll help us help you a lot quicker! Click here to see an example ticket
If we cannot handle your request within a few minutes, or your request is not considered high severity, you will receive assistance the next Monday during our Support team’s working hours (08:30 till 17:00 CET). Please refer to our support procedure for more information.
For more information regarding e-Con’s Product Life Cycle, please refer to this page.